I have a newly set up QA PC account to purchase avios with 50% bonus to transfer across to BA EC. Transferred 1000 across from
BA to QA to become eligible to purchase avios.

5 attempts at purchasing avios, 3 on my account, 2 on partners, 5 different cards used. So far receive initial email saying ‘You will be notified by email as soon as your purchase has been successfully completed. The transaction is summarized below’ after approx 24 hours another email saying ‘Avios purchase transaction could not be completed’.

A friend did at the same time and received immediate acknowledgment and points in account.

Is this something that has been come across before, anything I can do to fix it? Unfortunately live chat are stumped, have given an email to contact but BA flight release is in 24 hours so unlikely to have sorted prior.

Many thanks.