Originally Posted by
EG8196
I booked booked through AMEX FHR, Upgrade if available is one of the benefit for FHR. I didn't demand a suite upgrade, I asked for a Park View King Deluxe room, which was available in paid upgrade, but the front desk staff lied to me saying that no Park View Deluxe room available.
FHR benefits and Hilton Status don't stack. You just get 1 category upgrade, not 1 category from each, the same way you don't get double the breakfast from Gold and FHR benefits.
They gave you exactly what they had to and not a bit more.