I have stayed here many many times and the upgrade path for a Royal Ambassador is sometimes baffling and usually miniscul but now I have had enough. Booked a stay at the end of November for 4 nights, paid for a King Junior Suite High Floor - deposit for first nght already taken (£370). Emailed to ask what the upgrade will be, yes you guessed it King Junior Suite with lounge access - that is nothing.

This time I feel like having a moan at IHG international as it is beyond a joke, especially as the hotel runs its own Naomi class system and as people say club is relegated to the hoards of 40 nighters.

Anyway, enough of a vent, has anyone got a good IHG contact email I can address this with? I want to get my deposit back before I cancel

Cheers