Originally Posted by
junkDriver
I had good luck with no delays or cancellations for a while, but today it ran out. Incoming plane got diverted and unclear if the crew will run out of time or not. Called 1K line to ask for protection on the next days early flight - and they told me they don't hold seats any more? They can only move me to another flight.
Is this true?
It is obviously untrue. They can do it. No technical limitation. That said, they are not supposed to do it and agents can get in trouble for it. It still sometimes happens, for me most often on high value corporate fares.