Originally Posted by wizna5j3

I requested a change (of airport) to an itinerary to Japan over the phone, and it turns out the agent downgraded my ticket from the changeable fare I had to this non-changeable fare while changing the routing. I was given no warning and have just noticed a week later. Not sure if calling in again will fix the problem, but a heads up that I think even '1K line' phone agents aren't all aware of this issue.