Originally Posted by
locomiler
thank you, I was able to create a one year statement from Aug 2,2022 to Aug 1, 2023. I started asking through live chat, she asked me to raise a service request as she was not able to help. Submitting the request errored out so I called and talked an agent where I had to repeatedly ask why I was not upgraded at the end of July 2023 when I had the 302 Qpoints because he kept on repeating that the 81 Qpoints expired in August and I need 79 Qpoints to be upgraded to Gold 😣. He eventually said he will forward my query to another team.
I posted my query here just to make sure my understanding on what’s required for the Gold tier upgrade is not flawed. Thank you once again KingCanute
Hopefully that will sort it. If you're not confident the agent has understood and forwarded exactly what you meant, you could also try the feedback form at this link:
https://www.qatarairways.com/en-th/help.html#feedback
Select Complaint, and then related to Privilege Club and more information Other. You’ll be able to attach your statement further down.
As with all communications with QR, keep it short, clear and only related to this one issue (agents all have different first languages and long flowery wording can be easily misinterpreted). Somethig along the lines of - "I took my first flight with Qatar Airways on 7 August 2022. By 27 July 2023 I had accrued 302 Qpoints in my Privilege Club account. My understanding from the Privilege Club terms and conditions is that accruing 300 Qpoints in any 12 month period will upgrade my membership tier to Gold, but mine is still at Silver. I have attached an activity statement showing all of the accrued Qpoints during the 12 month period. Please could you look into this for me? Thanks very much"
It doesn't need anything else. Hopefully you'll be receiving your shiny gold virtual card in due course. Good luck!