Originally Posted by
KingCanute
The criterion for upgrading from Silver to gold is to earn 300 Qpoints during any 12 month period. So assuming your calculation is correct, and none of the flights credited on different dates to the actual flight dates, yes you should probably have been upgraded.
https://www.qatarairways.com/en/Priv...hip-tiers.html
I would generate a statement of your account activity over the period and save it as a pdf to send to them. There will be contact details for Privilege Club on your member dashboard. Or you could try the live chat and ask to be connected to a QRPC agent. This may be something that the back office needs to look at though rather than getting an instant resolution during the chat.
The my calculator numbers you are seeing aren't too helpful for assessing the rolling 12 months total. And I guess it is also possible that with the various free tier extensions given out, something may have slipped through that overlooked rolling 12 month totals.
Assuming the flights all credited within the dates you mentioned, I'm sure they will sort this out for you, especially if you have the activity statement to support your request.
thank you, I was able to create a one year statement from Aug 2,2022 to Aug 1, 2023. I started asking through live chat, she asked me to raise a service request as she was not able to help. Submitting the request errored out so I called and talked an agent where I had to repeatedly ask why I was not upgraded at the end of July 2023 when I had the 302 Qpoints because he kept on repeating that the 81 Qpoints expired in August and I need 79 Qpoints to be upgraded to Gold 😣. He eventually said he will forward my query to another team.
I posted my query here just to make sure my understanding on what’s required for the Gold tier upgrade is not flawed. Thank you once again KingCanute
