Originally Posted by Schultzois

It’s a good point - record locator and flight info, yes. And also I think last 4 of credit card used. Address and telephone I don’t think so, but with record locator I’m honestly not positive what you can pull out of MMB. Possibly all the rest. Certainly contact info, which is what they needed to call me.

I had a “strange” occurrence with my email just prior to the trip. Apple shut off access to my iCloud email for around 12 hours… I suspected maybe I had been hacked but when I phoned in Apple said it was a rare “maintenance” issue - but somehow that hadn’t thought about telling their customer that their emails wouldn’t be accessible for 12 hours… Call me skeptical but I wouldn’t rule out that there might have been a data compromise on the side of me email and Apple just didn’t want to own up to it.

I changed all my email login credentials various times whilst trying to figure out why I wasn’t receiving emails. This was just a couple weeks ago, but maybe I’ll do just once more to be sure.

Thanks to all for the various responses and clarifications as to how BA normally works with these matters. As I mentioned in my first post about this, something did seem “off” but I had so much going on that I just optimistically thought BA was taking a proactive step here. But the mode of compensation and the problems with credit cards really ought to have been enough for me to say “Sorry, I can’t do this right now. I make a claim online or ring up. Bye.”