Originally Posted by
xinux
DP: I dialed 800-361-5373 at 8 AM PST and opted for a callback, which I received 38 minutes later. The call went smoothly, and I managed to add a HND-PEK leg to my SEA-HND trip. However, I was charged 22,000 points instead of the expected 5,000 points for a stopover. The agent mentioned that the system didn't provide the 5K option. Does anyone know the reason behind this?
The comment about moving into a new distance band is correct but that doesn't reconcile to what you were charged. You would have been better off just booking HND-PEK separately, would have been cheaper (assuming this is for Y class).
Not sure what this has to do with lack of partner award availability though.