Originally Posted by
ffsim
I'm all for clear communications in general because I believe it helps establish expectations and usually leads to a better customer experience when everyone's on the same page. But I'm willing to cut AC some slack on this... saying too much or saying the wrong thing can exacerbate the situation.
Cut some slack for AC based on?
Non-communicated devalue equals scam, simple as that.
We need a similar US bill that protects consumers from no-notice frequent flyer
program devaluation.