Originally Posted by
Kacee
Essex House, the only Marriott that has ever tried to deny me 4 pm checkout (this was in 2021), just tried again. Booked in a paid suite, I requested 4 pm checkout. The front desk agent told me she could only give me 2 pm because the hotel was "fully booked." I responded that 4 pm is "guaranteed"; she responded that it's "subject to availability." I asked her to code my keys for 2 pm and requested that a manager call me. Manager relented, described 4 pm as an exception based on issues I had at check-in (room not available until 7:15 pm, original assigned room smelled strongly of smoke).
Put this property in category of "knows rules, but doesn't follow them."
I had the same issue at this property. They said 2pm was the latest, I was also in a paid suite. They eventually relented but made me move to a regular room for the last 2 hours. Called Marriott but apparently I am only entitled to late checkout in “any room”, not the room category I paid for.