Originally Posted by
Ethelstan
This is what happens when there is no communication from Aeroplan at all on myriad of award booking issues since Aug 23rd. Is it technical issue? Is it to combat fraud? Why so many phantom availability that no one can book? Why some routes are bookable by phone, some aren't? The list goes on.
I'm all for clear communications in general because I believe it helps establish expectations and usually leads to a better customer experience when everyone's on the same page. But I'm willing to cut AC some slack on this... saying too much or saying the wrong thing can exacerbate the situation.