FlyerTalk Forums - View Single Post - FAQ : 4pm Elite Checkout Guarantee (General Discussion)
Old Sep 6, 2023 | 8:21 pm
  #755  
mciampa
10 Countries Visited
100 Nights
5 Years on Site
 
Join Date: Jan 2018
Programs: Marriott Bonvoy Ambassador, United Premier Silver, National Executive Elite, Hilton Honors Gold
Posts: 182
Originally Posted by Kacee
I don't believe any of the extreme options (e.g., refuse to leave room, spend hours on the phone with Marriott, etc.) are worth the time, effort, or stress. My advice would be use your best persuasive powers; if they won't budge, try to negotiate an alternative ("do you have another room we could use to shower before we leave for the airport"); ultimately, just make the best of the situation.
You’re right that it’s really not worth the fight in most cases. I think I’ve only been denied the checkout three or four times. The one time that I really thought about doing something about it was at a Courtyard in Buffalo. I’m Ambassador but they wouldn’t give me anything past 1 PM even though the hotel was dead because they said they don’t have any housekeepers working past 2. It was in Covid times (October 2020) so I just shrugged and let it slide.

On the flip side I was once proactively offered 6 PM at the Delta St. John’s after the lady at the front desk heard I had a 9 PM flight.
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