Originally Posted by
mfrankel
I have tried to call and chat with Hilton for over 2 hours. Overnight my Hilton Honors account (which is ON my Hilton Amex) has just disappeared with the over 600K points in the account. I call and they say they have no record. I give them multiple past reservations (of which I have confirmation numbers with the Hilton account #) and they keep saying okay let me refresh my screen. Then they give me the same answer as there is no account. So frustrated. Does anyone have guidance.
Thanks
Hi the same thing has happened to me. I have 1.3million points. My account history has completely disappeared. No record of any of my info. Did you reach a resolution? All i was told was to send an email to
[email protected] with your name, account number and what the issue is