Originally Posted by
ContinentalFan
I both cases, I was added by a United Club person who was pretty senior: more than 10 years of experience. In both cases, the system wouldn’t let them, but one agent used what she described as “the older system,” while the second agent called it “the other system.” Whatever it is I concluded that there is some sort of legacy system running in the background (DOS versus Windows?) that’s more flexible. I ended up on an earlier flight with a G rather than an N fare. I got a flight credit, but didn’t appear on the upgrade list.
yes, that's an excellent analogy. You're describing SHARES -- the older system -- vs. Aero -- the newer one. Aero is designed to enforce a lot of the rules that SHARES never did. If they're having to exit Aero to do this, it's probably because it's not supposed to be allowed.