Originally Posted by
rickscholz
A few months ago, I had my account locked... they actually required me to create a whole new frequent flyer account... they walked me through the process over the phone (took about 30 minutes)... taking the steps of making sure I used a DIFFERENT email address, a DIFFERENT password, and a DIFFERENT security questions. Then they had to transfer all of my miles and status to the new account, adjust my credit card, etc. Quite a hassle.
The same thing happened to me in early July while I was out of town. They required me to use a new email, new security questions, etc. Since then I've had my account locked twice and had to create new passwords, but thankfully I didn't have to go through the entire new account process again.