Originally Posted by
JimInOhio
You can't go through all of those booking screens and claim you thought you were buying Polaris service as there's no reference to that term.
What’s the point you’re trying to make? The fact that multiple people have been confused by this shows that it is, in fact, confusing.
My post was simply intended to refute the statement that “
[United] aren’t saying Polaris is a certain type of seat” — they actually do, on their aircraft layout page (which is the first result when you search Google for “United 787” — hardly a power user behavior). It’s not a huge leap to see how one might get confused.