Originally Posted by
techtwink
On the aircraft seat maps for planes equipped with Safran Optima seats, they do call the seats “Polaris” seats:
https://www.united.com/ual/en/us/fly...ft/787-10.html
It seems pretty reasonable for someone to book ORD-HNL on a 787-10, look up the aircraft on United’s own website, see those seats are called “United Polaris” seats, and conclude they’re flying in Polaris.
Of course, it wouldn’t make sense that United differentiates service by aircraft rather than by route, but that’s not necessarily obvious at first glance.
Is the casual flyer going to search out the aircraft details section of the UA website? I started a dummy booking on the ORD-HNL route you mention and there's absolutely nothing on the various screens that say "Polaris".
UA 219 mentions "United First (C)" as a bookable option.
The details for the flight says the meal for United First (C) is Breakfast.
Pulling up the available seat chart for the flight, the legend desrcibes the seats in the front of the 78X as United FirstŪ.
You can't go through all of those booking screens and claim you thought you were buying Polaris service as there's no reference to that term.