Originally Posted by
techtwink
On the aircraft seat maps for planes equipped with Safran Optima seats, they do call the seats “Polaris” seats:
https://www.united.com/ual/en/us/fly...ft/787-10.html
It seems pretty reasonable for someone to book ORD-HNL on a 787-10, look up the aircraft on United’s own website, see those seats are called “United Polaris” seats, and conclude they’re flying in Polaris.
Of course, it wouldn’t make sense that United differentiates service by aircraft rather than by route, but that’s not necessarily obvious at first glance.
Those who don’t fly a lot or don’t fly United a lot are definitely confused by the seat map labels. Maybe an asterisk leading to a disclaimer is needed (not that the easily confused will read a disclaimer).
* These seats are sold as a different class of service on non-longhaul int’l routes. The class purchased determines associated services.