This is shocking. And the FAQ with all the babbling nonsense only makes it worse.
4. What are the affected flights?
The routes affected by the change in meal offerings include domestic and selected international routes operated by Malaysia Airlines.
>>> State the flight numbers in advance, dammit, so people can change to other flights if necessary.
7. Why did Malaysia Airlines not proactively appoint a new in-flight caterer sooner?
To ensure minimal inconvenience to your comfort and overall journey, we have initiated a robust business continuity plan effective from 1 September 2023 to provide alternative food and beverage options while actively exploring a new service provider that aligns with our unwavering commitment to delivering premium customer experiences.
>>> Why bother providing the question when your PR machine fails at not answering it!
10. Will I get any compensation for this product change? Will there be any reduction on ticket prices due to this product change?
Malaysia Airlines strives to offer a comparative meal offering in lieu of the normal meal services rendered. Hence, no compensation will be offered to customers.
>>> How on earth would the pics shown above be deemed a "comparative" meal? I'd say those with lounge access should bring a tupperware to pack a bento before going onboard.
12. I would like to a file a complaint. Where can I submit this?
We regret the inconvenience caused on your experience with us and appreciate your feedback on how we can serve you better. Kindly channel your feedback through our website
https://www.malaysiaairlines.com/my/...t-us-form.html
>>> Like that's going to elicit anything other than a corporate non-apology.