Originally Posted by
IAHtraveler
I now wait until they decide to check the car in, or they have loss prevention call me. At return, I take pictures and a video of the car to prove the time/location/fuel/mileage/condition of the car on their lot. While it can be frustrating to have to contact them to modify the return time (if they end up closing it later than planned), I've now had multiple times where they just cancelled the rental after return, as if I never picked it up. If they can't get their crap together, I'm not going to fight them to charge me for a rental.
It sounds like this happens to you a lot... I shifted over to Avis this year after National declined to renew my employer's leisure discount.
I've never had this happen with National/Alamo/Enterprise in years of renting with them. With Avis... I've had this happen twice now in three months. Once at CNS (took several hours to post, attendant said "I've got ya mate") and now this one. I don't understand why this is so hard. Meanwhile, I will take your advice and get pictures and video of each return.