Originally Posted by
sullim4
Well... that was fairly painless although a stressful 24 hours. I went back and forth a few times with their email agents, and I got a receipt with the return time I specified. This was after they 'carefully reviewed' my case.
I feel like this shouldn't be happening in 2023. Surely every car has a tracker in it at this point, no? At the very least, that camera at the entryway with the spike strips should make a record of every license plate that enters into the garage. Or when they re-enter a car into the inventory, why wouldn't they automatically close the contract that was previously associated with the vehicle? Perhaps that's part of the 'careful review' they performed with my case, who knows.
At the rates these guys are charging to the general public... some of these investments would streamline rentals, make customers happier, and save them cash in the long run. The wild goose chases that their loss prevention teams have to navigate can't be particularly cheap.
I now wait until they decide to check the car in, or they have loss prevention call me. At return, I take pictures and a video of the car to prove the time/location/fuel/mileage/condition of the car on their lot. While it can be frustrating to have to contact them to modify the return time (if they end up closing it later than planned), I've now had multiple times where they just cancelled the rental after return, as if I never picked it up. If they can't get their crap together, I'm not going to fight them to charge me for a rental.