Originally Posted by
sullim4
I’m likely headed towards this situation.
Was running late at ORD tonight and they were full of returns. I ended up parking the car at the very end of one of the return lanes, it wasn’t manned at the time. Some dude got pissed at me but I had already waited around for 2-3 minutes for a lane to open up.
4 hours later, no receipt and the rental shows as active in the app. I called when I was in the terminal, got the standard line of don’t worry. I followed that up with a “no receipt” ticket through their website.
The app wouldn’t let me check it in as it said I wasn’t at the facility… but I was.
How do these usually get resolved? I have no pictures or anything but I assume they have a gps in the car… and someone’s gotta move it out of the return lane. If I don’t see anything tomorrow morning I will call again.
Well... that was fairly painless although a stressful 24 hours. I went back and forth a few times with their email agents, and I got a receipt with the return time I specified. This was after they 'carefully reviewed' my case.
I feel like this shouldn't be happening in 2023. Surely every car has a tracker in it at this point, no? At the very least, that camera at the entryway with the spike strips should make a record of every license plate that enters into the garage. Or when they re-enter a car into the inventory, why wouldn't they automatically close the contract that was previously associated with the vehicle? Perhaps that's part of the 'careful review' they performed with my case, who knows.
At the rates these guys are charging to the general public... some of these investments would streamline rentals, make customers happier, and save them cash in the long run. The wild goose chases that their loss prevention teams have to navigate can't be particularly cheap.