Originally Posted by
meowycrystal
The situation with Lufthansa isn't quite the same here. After the incident happened over a year ago, I submitted a small claim in May, got a CCJ, and forwarded it to Lufthansa. They're still claiming that the incident is under investigation. Now, I'm waiting for the 14 days to pass to decide whether to escalate it to the SOP or involve bailiffs.
Bailiff route, since you can add the cost of that.