Originally Posted by
Kacee
It's been super rare for me. Not really something I think or care about . . . though I suppose it could be considered indicative of an overall lack of focus on customer service.
it’s called ‘Tone at the Top’. And when sr mgmt couldn’t care less about their best customers that attitude filters down to the front line.
Sure, occasionally a memo is released reminding employees to say nice things, but ppl recognize lip service with no real intent. And act accordingly.
two flights yesterday, checked luggage, two pre boards, a lounge visit, and an international purser, yet no direct mention of global services my entire trip (pre boarded as a GS so I guess that’s an indirect mention)