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Thread: Upgrading outbound with expiring RUs then changing date of return
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Old Sep 4, 2023 | 10:23 pm
  #25  
sbiddle
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10 Years on Site
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 7,070
Originally Posted by gambda
Booked AKL-SYD return recently for travel in October (before the sale was announced) and as I was pretty flexi with dates, I called to confirm R class availability and the agent was quite confident that my SHRU for the outbound and APD upgrade for the inbound for the dates I provided would clear and she said "these flights would be good to use your upgrades on". I asked if I could complete my booking online while on hold, give her my booking reference and have her manually clear my upgrade and she said that process would take longer. Instead she told me to make the booking and lodge the upgrade online as per normal and going via the robot would be much quicker in this instance. So I completed the booking straight away, applied the upgrades online and it cleared straight away.
Now I'm just hoping that there is no aircraft downgauge.
Just for reference there is now no ability for a CSR to manually clear an upgrade if there is A/R available. This was something they could do historically.
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