welcome in the world where all money goes to advertising , all efforts to reducing costs by outsourcing CS operations to 3rd parties which will then hire workforce in cheaper countries but little goes to quality , in order to ensure proper service is delivered .

Its not just a QR problem by the way , i spoke with few people in charge of FFPs in other airlines and they said they were often amazed how some customers know more about the product they design than themselves, which by the way should make them feel ashamed in front of their bosses , not amazed