I’m a Globalist mid-stay on a paid rate and there’s a lot of inconsistencies.

The front desk agent was new and didn’t know what the Globalist breakfast guideline was. I asked someone else and was told 1 buffet per person. I pressed, “Is there a guideline for entrees?” ‘No, buffet only’. Then I asked the restaurant and they told me 1 entree and 1 drink per person.

At check-in, they upgraded me to the 1 br King Suite. I asked if they could put me in a hospitality suite since both my girlfriend and I have remote work setups. “It’s only available 1 of your 2 nights”, despite me showing him it was available to book through the app for both nights. A nearby agent teased, “I can look if one of our newer, Executive Suites is available”. Yes, it was, but they tried pushing it as a paid upgrade.

Overall, not bad, but a lot of different answers from different people.