Originally Posted by
jawnbc
So I got a person this morning after only a 15 minute wait. She indicated that within 7 days there’s no guarantee of an RU being honoured. That sort of makes sense and sort of doesn’t: why not process my RU in the queue if you’re going to accept some One Ups.
Given how business travel can be uurather last minute none of this makes entire sense. Had I confirmed an upgrade and then changed my flight I wouldn’t have expect to be able to recycle the RU.
My view is that this example should be escalated to senior management in AirNZ as an example of the lost (or diminishing) confidence that the system is actually working correctly.
jawnbc Given you have publicly posted your experience here, can I assume you have no objection for this thread (and so your post) being provided to AirNZ? Please free to PM me.
WLG Base As the AirNZ Ambassador, do you consider this worth raising with any senior AirNZ contacts on behalf of this community as a general issue?