An intimidating situation this lunchtime involving my elderly mother (75+ years old) on the flight to Dubai. She was one of the first to board in the club cabin (group 1), had a window seat and placed her trolley bag in the overhead compartment, on the opposite side to where she was sitting (she had a window seat), given that the bins above her were full with other things (not sure if they were crew bags or not, mum didn’t know).

An aggressive individual boarded late and shouted at mum to move her bag and told her “use you own side of the plane and not mine”, and made mum move her bag to another bin. Mum got quite scared and moved her bag with the help of another passenger - no help whatsoever from the crew. The passenger who helped was amazing, an Australian gentleman (in case he is on this forum - THANK YOU!) .. he had had a few words with the moron who was trying to bully (“the lockers don’t have your name on it mate”.. or words to that effect). Mum was a shaken up given the bully’s aggressive tone and attitude. I only wish I was on board with her at the same time.

For all the experienced flyers out there - what’s the right course of action here? Inform the CSM or equivalent?