Originally Posted by
NMS2811
AA also slightly better performing than DL now, and AA slightly better overall premium experience/delivery vs. DL today. DL has just made the strategic choice to pivot toward mass affluent / aspirational instead of premium business / wealth, no?
Originally Posted by
KDCAflyer
They went from having the best domestic product in 2019 to being mostly smoke and mirrors today. DL at its absolute best (which is rare) is better than AA, but on average I find AA to be better day to day.
While I concede DL has a way to go to fully restore the luster they once had, I find comparisons to AA to be a joke. DL has heavily invested in offering Comfort+ on its newer aircraft and continues to aspire to a service standard significantly different than AA, although they do need to be more consistent. AA seems to want to model its operation off of Spirit. It seems like MCE is a nuisance to them. I'm embarassed to bring guests into many AA clubs (including JFK and PHX), line or no.