Originally Posted by margarita girl

Does anyone have the number that the hotel should use if they don’t know how to process a gift card? Or would they use the same number quoted above. There is also a number on the website of 800-442-6132.

My card was charged after I left the hotel and they overcharged me. I don’t want to identify the property yet as I’m hoping the manager will get it fixed. They overbilled me by adding a fraudulent 13% exchange fee!

I politely brought it to their attention and I explained that Givex applies the exchange fee and the hotel is actually saving 3% on the credit card merchant fee.

I got the following message from the Front Office Mgr.



I suspect it was done out of ignorance rather than malice but I would like to make sure they don’t do this again.