Originally Posted by
Pochama
Do you see the 2x cat 1-4 certs deducted from your account? The fact that you're missing 30k leads me to believe there was an issue with those. Your GoH could look at the reservation details on their account and see how they're being paid for.
goh reservation is correct. 45k points + 2 cat 4 certs
Originally Posted by
Matt4200
I don’t understand why you’re handling all this over the phone. Always handle it online via MHC (My Hyatt Concierge) or Twitter that way there’s a paper trail.
As for the first call what happens is they will usually just put your request in a queue, if you never get a reservation change email then nothing was done, meaning no SUA applied.
You can also cancel and rebook reservations online really easily. Cancel one wait 15 seconds for the points balance to update showing the new total, then rebook.
If I had to guess possibly your GOH wasn’t handled properly and needs to be re-done.
i will handle SUAs online going forward, but i can't use twitter anymore. It won't let me PM on twitter/X without a subscription
i canceled these reservations and rebooked them myself online, then called in to convert it a GoH res and apply SUA. Lesson learned.