Originally Posted by
BA Newbie
That's what you would hope! She wanted to look for this on the aircraft, but BA staff ushered her off plane, and said to check for it in the baggage pick up area. She's an inexperienced flyer herself, and didn't have the confidence to push it with them, but realises she could have been more insistent. I'm wondering if BA had already checked all the other overhead areas, and privately suspected it had been taken deliberately (ie stolen), but didn't want to worry her, or maybe admit it at that point.
Unless you hear within about 48 hours then I fear it is lost. I would check the Heathrow Lost and Found to see if it's there, and try to register it with BA baggage service too (they may not accept it). And put a claim in via ba.com/complaints
Crew can be pretty insistent that people leave the aircraft on arrival, but I think it's perfectly reasonable to explain that you need to find the bag and that you will check all the baggage areas just to make sure. And if the crew member doesn't like that (they probably won't) there isn't a lot they can do. Other than help in the search. The crew's insistence of course now counts against them in terms of claim (indeed to the point that it may be that the £1400 cap won't apply, since there is a reckless provision that goes against this).