Just a heads up that online upgrade redemption is working again. Awards may also be - though I haven't tried. I know it had not been working for quite a while. But today I found "C" inventory on a future Europe trip. Booked my coach ticket in V bucket, then redeemed the BXP3 and applied the authorization code to the upgrade request. It confirmed within seconds and I was able to go assign a seat. Very seamless overall. Saved me a phone call.