Originally Posted by notquiteaff

And a common suggestion on FT is that if you want your complaint to get some attention from an airline that isn’t responding to direct complaints, routing it through the DOT is one way to likely achieve that since it goes to a DOT contact who is more empowered and/or has better reading comprehension skills.

So I am not quite sure what this discussion about DOT complaints is about: the OP confirmed they submitted one, and now it’s just a waiting game and hopefully we will learn the outcome in a future update from Huhi .