Originally Posted by thefilipinotraveler

I contacted KLM thru whatsapp today so they could enter my ITA number and thus get Elite Plus benefits for my one way ARN-AMS-LCY flight. After confirming that my ITA number was entered correctly, I was told I would get 1 pc check in bag for my Lite fare as an Elite plus and access to Crown Lounge 52, both of which were shown on the website´s Manage my booking.

She had to double check the lounge access with the relevant department, and an hour later I was told I would have to pay lounge access in AMS since I will be traveling on a European flight, and free access is only for Elite Plus traveling on international flights. Now, the lounge access in AMS is gone on my booking

Seat selections (standard seats) on my ARN-AMS-LCY have always shown chargeable.