I think it's "America's Greenest Airline." It just sounds like greatest, so we could loosely say it's another Frontier scam. LOL

Seriously, though, I've seen so many struggling companies doing this stuff... customer service and on-site ticket sales are a cost leader for them, so they get cut (e.g., no more phone service) and they save more money by cutting back on training. I'd be surprised if the agents at the airport have more than a week of training, if even that.

As Jjbiv pointed out, that's an effective strategy because it's very easy to just have the legal team say the agent was incorrect and has been educated... you get screwed, the agent gets screwed, but the company keeps making money (in the short term). I saw that a lot in the telecom industry back in the '90s when cell phone plans were getting cheaper and VOIP was first emerging; cutbacks on agent training led to agents making false promises to make sales or saying they couldn't do the things that cost money. There are a lot of parallels with what we've seen F9 doing lately, so I wouldn't be surprised if they're in trouble.