Originally Posted by
rugby23
Given disruption on many levels is a regular occurrence with BA (and other airlines), what is unsavoury about including refunds in your disruption plan that’s created in advance?
Indeed. This is not a natural disaster, war or other life-threatening event, from which the absolute and only priority would of course be to get people to safety. This is a technical disruption to services - albeit a big one, but of the sort which happens every so often and would therefore be entirely foreseeable.