Given disruption on many levels is a regular occurrence with BA (and other airlines), what is unsavoury about including refunds in your disruption plan that’s created in advance?

When BA invested in the plans and technology to make the middle seat bookable and wrote the template emails, why wasn’t “and you will receive at least a 30% refund of your ticket price - we will be in touch in the next few weeks” included?

Corporate greed.

There’s a lot of Stockholm Syndrome in this thread that we should be coming together to look after’s BA shareholders - the real victims in this national crisis.