I went in to buy 3 round trips so we're talking $130+ savings at the counters of DEN before I had a trip last Sunday afternoon. It wasn't particularly crowded but there are always flights so there were some people in line. I get to the front and ask to buy tickets and the lady says she can only sell them when there is no one in line. I said when is that? She said whenever it happens. Now seriously, when is there going to be ZERO people in line at your headquarters destination? So I get back in line, just two people, get to another gentleman and same thing happens! He's a little more forthright and says its a new policy, they can lose their jobs for not honoring it. I found a supervisor on the other side and she said oh we don't have such a policy, but we can't write you a ticket on this side. I asked could she escort me to a counter to buy a ticket and explain there is no policy to the others and she said unfortunately I can't leave this side but just tell them I told you that you could buy a ticket. So one last time I go to the line, now 3 people in front of me but three agents so it should be quick. Told them everything and of course they say sorry, our new policy doesn't allow it.

So either you get extremely lucky and there really is no one in line or well they just basically are committing fraud by saying the User Fee BS can be avoided at airport counters. I put in a complaint into three channels, I doubt anything happens. I'm sure their legal team will say of course there is no such policy in place, this person must be mistaken.

America's Greatest Airline my .... I have held Elite with them since 2017. They literally want to chase everyone off except dumb travelers who are happily spending 5x their ticket price in seats and bags.