Originally Posted by
Tokapeba
We flew from SFO to KEF with a connection in JFK. SFO to JFK was delayed and we missed the connection. The delay was caused by a mechanical problem. We were rebooked 2 days later. Delta gave us a Lyft and Hotel voucher for the first night only. I submitter a claim for the second night and we were given 5K mikes each, for the inconvenience, but nothing for the second nights hotel.
We didn’t receive any miles for the rebooked flight from JFK to KEF.
THANKS, DELTA!!!
I resubmitted for the delayed flight They refunded me the hotel $139 and 5K mile BIG F****G DEAL. 2 days delay and 5K WOW!!! I don’t think Delta wants my business.
”Thank you for contacting Delta Air Lines and for providing the necessary information. We know you were disappointed with the delay of Flight 303 operated by Delta Air Lines from San Francisco to New York- Kennedy on June 29, 2023. Pilot decision to hold the flight due to maintenance issue prevented us from departing San Francisco as originally scheduled. I’m truly sorry for the disruption to your travel plan, for missing your connecting flight, for the unexpected out-of-pocket expenses you incur, and for all the other subsequent inconveniences you have endured.
Operating on schedule is equally important to Delta. When this type of situation occurs, our goal is to make every effort to resolve the issue and get customers to their destination.
I’ve forwarded your comments to our Flight Operations Leadership team for an internal review to improve our services for your future travel. Emails like yours help us address negative experience and provide better customer service in the future, with that said thanks for sharing.
To symbolize our apology, I have issued 5,000 miles to you and travel partner. Please allow up to three business days for these miles to be posted to each of your SkyMiles account. There is no amount of miles that can be placed on what any passenger goes through when they have a negative travel experience. What we provide is simply a gesture of apology to let you know that we recognize your concerns.
We will be processing your payment of $139.29 via Automated Clearing House (ACH) transfer. You will receive a separate email, from Delta Air Lines, Inc. via our third-party payment processor JPMorgan <
[email protected]>, to register for your funds. You may want to check your spam folder if you don’t see the email in your inbox.
You have 15 days to accept your payment through our ACH system; if left unclaimed, payment will automatically be converted to a paper check and sent via USPS to the address on file:”