Originally Posted by
Goater
Apologies if this is a dumb question, but can't get through in any way to JAL. I've been issued a schedule change by JAL on the JL 44 out from LDN/ Haneda and the JL43 return on PE seating which pushes flight time up by two hours. I can't access the required change button in my reservation as stated in the email apparently because I have a connecting flight to Osaka.
Two questions:
1. Although I can longer access my reservation via JMB or lookup, can anyone reassure me that my original seat booking will be honoured (usually), and if not, any idea when I will be notified?
2. The schedule change now makes it now impossible to connect to the Osaka flight out and return to Haneda. Should I be assured that a suitable flight will be arranged by JAL, and when should I be notified of this?
I'm asking because there's no record of my original booking on the site now, and according to JAL, because there has been a schedule change which includes a connection, I cannot claim a refund.
That is the adjustment for having to go around Russian airspace. I have not looked recently at how far out they update that but they should probably just make it permanent, and the update again some time when things settle down.
Normally you should be able to view and accept the booking changes. Either from the email or from your JAL account (if not JMB member the account is not an option). One caveat, did you book directly with JAL, or did you book via BA or a travel agent? If you booked via other routes than JAL, you should contact your booking agent to get the change settled.
Your seat selection is unaffected, only gets potentially affected if they change the aircraft type assigned.
If the Osaka flight is on the same booking as the LHR-HND flight, or a JEP ticket linked to the booking it will be changed accordingly, if a separate booking you need to rely on the kindness of JAL, or the flexibility of the booking.