Guidelines for today’s event - NATS TECHNICAL ISSUE - 28 August 2023

Due to the ongoing operational issues we are allowing our customers whose flights are still operating the flexibility to make voluntary changes either by using The Engagement Centres, or via their Travel Agent. The below options are in line with what is currently offered on BA.com for direct customers as CB4D (customer booking for disruption) has been activated.

Update 1 - 28 August 2023

For customers with a BA-125 ticket issued for any booking that contains at least one BA mainline operating flight which is still OPERATING

Route affected - Any BA mainline flight

Airports Affected - LHR – all BA SHORTHAUL operated flights from LHR, CityFlyer from LCY , SH from LGW and EuroFlyer from LGW

Tickets issued by - Up to and including 27 August
Ticket travel dates - Monday 28th August & Tuesday 29th August

Rebooking Allowance -
For new travel inside -14/+14 days - rebook onto a British Airways operated service on the same routing into the same class as the original flight or lowest available in the same cabin.
If rebooking BA*Codeshare as part of the same itinerary, must rebook onto a BA*same codeshare carrier as original on the same routing into the same class as original

For new travel outside -14/+14 days up to system range - rebook onto a British Airways operated service on the same routing into the same class as the original flight only
If rebooking BA*Codeshare as part of the same itinerary, must rebook onto a BA* same codeshare carrier as original on the same routing into the same class as original

Origin/Destination/Stopover Changes - Only a change of airports in the same point of origin/destination
Refunds Allowed - No – unless fare rules allow
Redemptions included - Yes

Important Information
One ticket change allowed from the above options
All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is eligible above. The other BA sectors can be outside of the dates and either to or from LHR.