FlyerTalk Forums - View Single Post - Cannot do online check-in for award stays: chainwide or property-specific problem
Old Aug 27, 2023 | 4:50 pm
  #9  
iknowthings
 
Join Date: Feb 2020
Posts: 498
Originally Posted by MePlatPremier
Even if that were true (it might be for US properties; it certainly is not for other regions) chargebacks are time-consuming and cumbersome procedures to deal with, affect the merchant’s relationship with its acquirer bank and past a certain threshold will lead to increased fees and commissions on payments processing. Having to deal with a significant number of chargebacks is a heavy reputational hit for any merchant.

Even on prepaid rates, that were already charged and settled days or weeks before checkin, It is not uncommon for hotels to required the physical production of the credit card used for prepayment and to refund the original transaction and submit a new charge if a different card is presented at checkin.
Which part of my post do you think is not true?
The chargeback guarantee program is valid for all regions.
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​​​​Chargebacks for mobile keys aren't extremely common. Most chargebacks come from unhappy guests.

Part of the "proper procedure" I mentioned means also only issuing mobile keys with a previous stay history at the hotel, reducing the risk of chargebacks.

Last edited by iknowthings; Aug 27, 2023 at 4:56 pm
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