FlyerTalk Forums - View Single Post - Cannot do online check-in for award stays: chainwide or property-specific problem
Old Aug 26, 2023 | 11:02 pm
  #6  
MePlatPremier
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Originally Posted by trilinearmipmap
This despite the fact that a credit card number is given during the online reservation process for the award stay.
For merchants a card-not-present transaction represents a significant risk. In the event of a chargeback it is on the merchant to prove the cardholder authorized the transaction, whereas if it was a card-present transaction (chip-and-pin or magnetic stripe) the onus is on the cardholder to demonstrate that s/he did not participate in that transaction.

There is a high volume of fraud in the travel industry (hotels and airlines) where shady unlicensed travel agents buy services online using stolen credit card details just to let those transactions be chargedback by the true cardholders after the services have been used or consumed.
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