Originally Posted by
NoLaGent
And I simply hope that they tried to resolve this w/AS first, as that would’ve been the logical place to start, but no mention of that either.
Seems like the OP did try to get help from AS:
Originally Posted by
Huhi
I tried to call them many times including when the issue was initially brought up by Hainan Airline check-in staff. In a most recent call for a resolution, I was treated rudely and dismissively. The initial representative was unhelpful and her supervisor was even more so. Instead of understanding and resolution, I encountered confusing and inconsistent explanations, culminating in the supervisor hanging up on me. This is far from the customer service I expected from Alaska Airlines.