FlyerTalk Forums - View Single Post - Marriott Bonvoy BRG Best Rate Guarantee: Success, failure & discussion (2022 onwards)
Old Aug 26, 2023 | 9:52 am
  #348  
nacho
FlyerTalk Evangelist
All eyes on you!
15 Years on Site
 
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 12,747
Hotel Name: Aloft Hillsboro-Beaverton
Date of stay: September 2023
Number of Guests: 2
Room Type: King
Marriott Brand Website Rate: $139
Competing Rate: $ 122
Actual Approved Rate: $91.74

Turnaround time 12h.

Got this in the email which it's weird:

"Our records show you have other reservations in close proximity within the same week with consecutive travel dates:

Hotel: xxx
Arrival Date: xxxx 2023
Reservation Confirmation Number: xxxxxxx

Per the Terms and Conditions of Marriott Best Rate Guarantee, under Verification Process: Claims made against only a portion of your entire scheduled stay will not be honored. Multiple claims for a stay consisting of two or more nights in the same week or in a 7 day period at the same Marriott hotel or Marriott hotels in the same geographic location (e.g. city) may be treated as one claim for one stay, even if booked through more than one reservation.

With this being said, I am required to review your claims for the entirety of your stay from arrival on September 16, 2023 through departure on September 18, 2023.

I verified the following rate on the comparison site listed on your claim:
Rate:
September 16 - $144.32 USD excluding taxes
September 17 - $122.32 USD excluding taxes"

The weird thing is that the first night was booked with points. I don't think I have violated the BRG terms.

Last edited by nacho; Aug 26, 2023 at 10:08 am
nacho is offline