Thank you, this was my experience yesterday. The transfer agents are extremely helpful and nice! I lost a very small item while taking the stairs down to the shuttle. I described what it was after I passed through immigration. They immediately sent someone to look for the item, and luckily he found it and brought it back! I am so lucky, and the agents/ground staff are amazing.

Even though I made it to my the flight, my bags didn't. Nonetheless I've enjoyed the ZRH airport a lot!