Originally Posted by repoetic

It's been hard for me to keep track of what AA allows in terms of exchanging the value of a flight credit for a trip credit. Last March, I cancelled a trip and the AA agent and supervisor insisted that it's impossible to use the credit I received to book a flight for my mother because it was a flight credit, not a trip credit. This seemed weird because, for the past year, any cancelled flight was automatically converted to a trip credit right after cancelling. Today, I cancelled a flight and was pleasantly surprised to see that AA had automatically converted it to a trip credit, just as they had during COVID. Does anyone know if there's any rhyme or reason to this?? Has AA adopted a new position on whether they'll exchange a flight credit for trip credit? Thank you!